A plain-language explanation
Google reviews are public user ratings and comments visible on the Company Profile on Google and on Google Maps.
Where it helps in practice
Google reviews affect trust and local presence, but requests should be honest, voluntary and not limited to selected happy customers.
The decision before implementation
Create a response, sensitive-content escalation and policy-reporting process without suppressing valid criticism.
How to verify the result
Track review pace, themes, response time, suspicious patterns and operational changes prompted by recurring feedback.
