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Terms of Service

About the Agency

Name: PAR HOUSE Agency

Address: Rynek Główny 34/15, 31-010 Kraków

Tax Identification Number: 6783010494

Type of services offered by the Agency

  • Website design and development
  • E-commerce
  • Website administration
  • Designing and creating animations and product visualizations
  • Branding and illustration design
  • Administering hosting, domains and email for clients, as well as selling hosting, email and domain registration

Scope of services covered by the contract

Determined by the contract signed with the client or information provided by email or verbally

Frequency and duration of service provision

  • Provision of services (except administrative ones) determined individually according to the project and specified in the contract
  • Domains, hosting packages, SSL certificates and dedicated emails specified in the administration tab

Price or rate for providing services

  • Provision of services (except administrative ones) determined individually according to the project and specified in the contract
  • Domains, hosting packages, SSL certificates and dedicated emails specified in the administration tab

Payment method and payment terms

Specified in the contract or in e-mail information

Information on personal data protection

Specified in the privacy policy and GDPR tab

Conditions for terminating the contract by both parties:

Governed by contract

Warranty, Complaints and Returns Provisions

  • The agency provides a 12-month warranty for services related to the contract
  • The Agency undertakes to repair, at its own expense, gross errors that prevent normal use of the website
  • In the event of errors caused by the Client, the Agency will repair the errors for an additional fee of PLN 300 net/H
  • The website created by the Agency will be displayed correctly on devices, resolutions and browsers with over 6% market share
  • The agency is not responsible for incorrect display of the website resulting from server problems or slow loading
  • The warranty does not cover subscription services such as hosting packages, dedicated email or domain
  • Hosting packages, domains, emails are non-refundable as digital products

Description of duties and responsibilities of each party

Governed by contract

Copyright and Intellectual Property Information

  • The Agency will transfer all proprietary copyrights to the Client without any time or territorial restrictions, in all fields of use after submitting the finished website in accordance with the Specification attached as Annex No. 1
  • The transfer of copyrights may take place after full payment for the order issued by the Agency, as part of the remuneration paid
  • The Agency allows the Client to modify the website, including: to make corrections, modifications, changes and adaptations and its individual fragments, without the author’s supervision
  • The Agency has the right to place information with a link to the Agency’s website in the footer section of each subpage
  • The client may remove information with a link to the Agency’s website only after obtaining the written consent of the Agency
  • The Agency has the right to place the Client’s logo with a link to the Client’s website on the Agency’s website in sections relating to cooperation with the Client
  • The Client may request the removal of the logo with a link to the Client’s website only if the Agency uses it in a gross and negligent manner

Conditions of liability for damages and losses

  • The customer orders immediate performance of the service contract and acknowledges that he loses his right to withdraw from the contract upon full performance of the service contract
  • The Customer will have the right to withdraw from the Agreement within 14 days from the date of occurrence of the following reasons: breach of the provisions of this Agreement by the Agency
  • The Client will pay the Agency statutory interest for delay in payment of the invoice, for each day of delay, counted after the payment deadline
  • In the event of a delay in relation to the deadline specified in the contract, the Agency will be obliged to pay the Client a contractual penalty in the amount of 0.2% of the remuneration amount for the performance of the entire subject of the contract