Every customer relationship.
In one system.
CRM and applications
Your business processes.
A system designed around them.
We design and code custom CRM systems, customer portals and operational tools. We connect enquiries, proposals, sales, delivery and ongoing support in a single process. We start with how your team works: roles, data, stages and decisions. This shapes the interface and custom code that can evolve with your business.
CRM capabilities
From the first enquiry
to a lasting relationship.
Customer records, contacts, agreements, documents and related cases. Search, filters and views are tailored to team roles.
Sales stages, proposals, tasks, assignments and follow-up dates. Your team can see the current status and who owns the next step.
Orders, schedules, bookings and service packages. Customers can upload materials, check progress and access documents in their own space.
We connect agreed payment and billing data to customer records. Reports and dashboards highlight items requiring attention, based on the data actually available.
Custom code and integrations
Consistent data.
Architecture ready to grow.
We design modules, business rules and APIs around your needs. Your CRM can connect to your store, website, forms, email, bookings and accounting tools. We define data sources, synchronisation and error handling. Custom architecture also allows a shared backend for a future application, without duplicating system logic.
Automations can assign cases, remind people about deadlines, prepare documents and update statuses. AI can support information retrieval and drafting responses. Data access follows user permissions, while actions requiring a human decision include an approval step.
Access and security
The right information.
For the right people.
We define permissions for reading, editing and exporting data, and check critical operations on the server. We design activity histories, backups and recovery procedures. We also agree on data retention, transfer and deletion rules, along with the scope of ongoing maintenance.
From analysis to launch
We map processes, roles, existing tools and goals, then define modules, integrations and acceptance criteria.
We design screens and key journeys, then develop the system in stages so working features can be reviewed.
We organise the agreed data and test a trial migration. We check permissions, integrations and error scenarios.
We hand over the system, instructions and training, and agree on support, maintenance and further improvements.
We understand the work.
Then design the whole process.
Questions and answers
Details worth agreeing
before implementation.
Yes, within the agreed scope. During analysis, we decide which functions to combine and which tools to retain and integrate.
We review exports, data quality and relationships, then prepare mapping and a trial migration before launch.
Processes, roles, modules, data and integrations. After analysis, we define the scope, stages and maintenance costs.
Applications
The same system.
More ways to use it.
We also build applications for customers, employees and partners. They can share the CRM backend, accounts and data. Depending on your needs, we select a web application, PWA or mobile solution for iOS and Android. Notifications, camera access and selected offline functions are planned when they support a specific workflow.
We can start with a CRM and prepare its architecture for a future application. Interface, integration, distribution and maintenance requirements are planned as part of the whole product.
Tell us about your CRM or application. Complete the brief.
Thank you for sending the brief!
Your project manager will carefully review the submitted information and contact you as soon as possible. We value your time and commitment, and providing the highest quality service is our priority.
Your project contact
Adrian Koziński
+48 791 141 047Client reviews
Discover reviews from our satisfied clients on Clutch.co. Visit our profile and see how we help businesses succeed.
Quality
Timeliness
Cost
